frequently asked questions

ORDERS

CAN I ORDER OVER THE PHONE?

WHEN WILL MY ORDER ARRIVE?

HOW CAN I TRACK MY ORDER?

WHERE IS MY ORDER?

I WANT TO CANCEL MY ORDER, HOW DO I DO THIS?

I AM MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?

WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

CAN I AMEND MY ORDER AFTER I'VE PLACED IT?

THE ITEM(S) I BOUGHT HAVE RECENTLY BEEN REDUCED - CAN I GETTHE PRICE?

RETURNS

WHAT IS YOUR RETURNS POLICY FOR ORDERS SENT TO THE UK?

WHEN CAN I RETURN AN ITEM?

WHEN CAN'T I RETURN AN ITEM?

HOW DO I RETURN SOMETHING TO YOU?

HAVE YOU RECEIVED MY RETURNED ITEMS?

WHY HASN'T MY RETURN BEEN COMPLETED YET?

CAN I RETURN MORE THAN ONE ORDER IN THE SAME PARCEL?

WHAT SHOULD I DO IF MY REFUND IS INCORRECT?

WHAT HAPPENS TO MY REFUND IF MY CARD IS NO LONGER IN USE?

DO YOU REFUND DELIVERY CHARGES IF I RETURN SOMETHING?

OPENING HOURS

WHEN IS PEVONIA OPEN FOR BUSINESS?

CAN I GET IN TOUCH WHEN YOU ARE CLOSED?